Helpful information

At Scorpio Cleaners LLC, we believe that clear communication builds lasting trust. Serving homes, apartments, and businesses throughout Orlando, Florida. we have compiled answers to the questions our clients ask most often. Learn more about our process, supplies, policies, and booking below.

Frequently asked questions

Find quick answers about our residential, commercial, move-in/move-out, and deep cleaning services. If you have additional questions, our friendly team is always ready to assist.

Do I need to be home during the cleaning?

No, you do not need to be present while we clean. Many of our clients leave an entry key, lockbox code, or coordinate building access with us. You are welcome to stay home if you prefer, or simply return once your space is spotless.

Are you insured and bonded?

Yes, Scorpio Cleaners LLC operates with proper insurance protection to ensure complete peace of mind for residential, apartment, and commercial clients across Philadelphia.

What specific services are included in a cleaning?

We provide comprehensive solutions tailored to your property, including routine residential cleaning, apartment cleaning, office and commercial upkeep, detailed deep cleans, and move-in/move-out cleanings. Every visit covers dusting, wiping surfaces, vacuuming, mopping, bathroom sanitation, and kitchen care.

Do you bring your own supplies and equipment?

Yes, we carry all professional cleaning equipment and supplies with us at all times. However, if you have specific preferred products or specialized equipment you would like us to use, we are happy to accommodate your requests.

What is your policy regarding pets?

We love pets! Our team is comfortable working around friendly animals. We only ask that you let us know about your pets in advance and secure them if they are prone to nervousness or might slip out open doors.

How is pricing set for your cleaning services?

Pricing may vary depending on the square footage of your space, the current condition of the property, and the specific level of cleaning requested (such as recurring maintenance versus a heavy deep clean). We provide transparent, personalized estimates before any work begins.

What payment methods do you accept?

For your convenience, Scorpio Cleaners LLC accepts payments via cash, check, or online invoice upon completion of your service.

What is your appointment cancellation policy?

We understand schedules change. We kindly ask for a 24 to 48 hour cancellation window before your scheduled appointment so we can adjust our team's route and accommodate other clients.

Ready to enjoy a spotless space?

Let Scorpio Cleaners LLC take care of the hard work. View our package options and book your upcoming appointment today.